At immi. your memories are as important to us as they are to you. That's why there are no requirements when it comes to choosing what to embroider. You can select anything that holds meaning for you – whether it's a cherished photograph, a treasured memory, or a heartfelt note from a loved one. Our mission is simple: to make memories eternal and to ensure you can carry them with you wherever life takes you. Your memories, your way.

To keep your clothing in the best condition, we recommend the following care instructions:

• Machine wash cold, inside-out, using a gentle cycle and mild detergent with similar colors.
• Use non-chlorine bleach only when necessary.
• Avoid using fabric softeners.
• For drying, choose the low heat setting on your tumble dryer, or for the longest life of your garment, consider hang-drying.
• If ironing is needed, do so inside-out on a cool setting. Avoid ironing over any decorative elements.
• Do not dry clean the clothing items.

Following these guidelines will help maintain the quality and longevity of your clothing.

If you are not satisfied with the quality of the embroidered item, please don't hesitate to contact our customer support team. Your satisfaction is our top priority, and we're committed to ensuring that you are delighted with your purchase. We will work with you to address any concerns or issues you may have, whether it's related to the embroidery quality or any other aspect of your order. Our goal is to make sure you are completely happy with your purchase, and we will do everything we can to achieve that.

Our return and exchange policy for customized items is designed to ensure your satisfaction. Here are the key points of our policy:

1. Quality Concerns: If you receive a customized item that has quality issues or defects, please contact our customer support team as soon as possible. We will work with you to address the problem, which may include offering a replacement or a refund.
2. Design Changes: Since customized items are created to your specific design and preferences, we encourage you to thoroughly review and approve the design before production begins. If the final product does not match the approved design due to an error on our part, we will make it right at no additional cost to you.
3. Returns and Exchanges: Customized items that do not have quality issues or design errors are typically not eligible for return or exchange because they are tailored to your unique specifications. Please double-check your design and sizing information before confirming your order.
4. Order Cancellation: If you wish to cancel a custom order, it's essential to do so before production begins. Once production starts, we may not be able to cancel the order or provide a full refund.
5. Customer Support: If you have any concerns or questions about your customized item, please contact our customer support team. They are here to assist you and ensure you have a positive shopping experience.

Remember that our goal is to provide you with high-quality customized products that meet your expectations. We are dedicated to resolving any issues that may arise to your satisfaction.